Roadside Support Engineer


About this role

About this role

• Effectively monitor business critical services and applications, identifying improvements including corrective and preventative maintenance interventions• Provide technical and functional support to the business for all applications and raising/tracking bugs where necessary
• Plan and undertake changes to software/hardware/infrastructure including 3rd party components e.g. ANPR cameras, detection and classification lasers• Prepare and produce system documentation in accordance with company and ISO9000 policies and procedures
• Review implementation and deployment designs including circuit diagrams• Install and configure requisite bespoke applications and test accordingly
• Maintain up to date awareness of developments in Roadside technologies and identify how appropriate ones can be applied to customer organisations• Maintain and order spares as per onsite and project requirement
• Maintain and have access to RSE engineer toolkit at all times• Provide timely and accurate ticket updates and progress all incidents and problem tickets within preferred web helpdesk toolset
• Complies with and follows workplace method statements• Complies with and follows workplace risk assessments e.g. electrical safety
• Complies with all Health and Safety requirements on site and ensures any visitors to site are briefed accordingly



• Knowledge of the following technologies:1. Basic Active Directory, Scripting/PowerShell
2. MS Office / Office 3653. Solar Winds or web helpdesk
4. AVG Anti-Virus5. Windows Server 2012

• Good analytical skills in system diagnosis background• Good knowledge of network configuration and diagnosis including VLANS
• Experience of setting up switches/LAN and completing basic configuration• Knowledge of installation/maintenance of systems (electro/mechanical/IT), including IP address and physical installation for:

1. ANPR and CCTV cameras2. Laser scanners
3. Ethernet cabling connection4. Rebuilding local onsite PC/Laptop equipment

• Experience of fault finding/diagnosis/repair of PCBs and sub-assemblies• Excellent customer service skills
• Strong communication skills both written and verbal• Ability to pick up new technologies quickly
• Basic knowledge of security standards and practices• Basic Knowledge of ITIL practices
• Flexible team player who thrives in environments requiring ability to effectively prioritise• Results driven with a strong attention to detail
• Must have the ability to participate within a mobile technical team building good relationships with suppliers and sub-contractors.• Methodical and disciplined approach to work

Qualifications• Bachelors Degree or equivalent
• At Least 3 years commercial experience in a similar field engineering support role• Proficient in English – Written and Spoken. Arabic is an advantage
• Ability to use Visio, AutoCAD, MS Project, Accounting/Stock Control - desirable• Experience in the tolling industry - desirable
• Ability to develop technical documentation for the non-technical user - desirable• Must hold a full current clean driving license in Qatar

*****Looking for locally avaialble candidates in Qatar

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Jervis Jimmy Dey is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Jervis Jimmy Dey
Brunel Energy Qatar Doha

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