IT Systems Analyst

Responsibilities:

• Manages day to day activities related to Unified Communications (M365).
• Exchange Online – configuration changes, mailbox management, etc.
• MS Teams /Skype for business – Configuration changes, Device management, voice services, deploying Teams room systems and devices.
• SharePoint Online – back-end management.
• VOIP systems –SIP Stack, SIP Tracing, SBC & PBX Troubleshooting, ATA devices.
• PowerShell scripting experience.
• Learns and gains an understanding of the various Information Technology (IT) infrastructure components used in a corporate environment and their interdependencies.
• Understands the client PC, server and networking environments and the relationship between these technologies in a Microsoft environment.
• Configure and deploy associated client hardware at various locations.
• Troubleshoots and configures the components within a Microsoft client and server operating system.
• Learns how to configure and support services within Microsoft 365 environment.
• Learns and gains an understanding of Microsoft Azure Active Directory.
• Strives to become an expert in our client’s IT tools used and provide problem resolution support for other IT teams.
• Learns and applies IT processes and follows procedures utilized in their job function to successfully deliver on assigned work.
• Collaborates with IT peers, business stakeholders and vendors to develop solutions and determine root cause.
• Learns to develop and execute plans for assigned activities.
• Develops and maintains technical documentation.
• Takes initiative to access the information required complete their work.
• Learns and gains an understanding of Microsoft System Center tools.

Requirements:

• Diploma or Bachelor’s Degree in Computer Science or Computer Technology.
• Minimum 3-5 years related experience.
• M365 Administration Knowledge.
• Motivation to learn and is tenacious at troubleshooting issues.
• Ability to escalate issues internally and seek vendor support when required to keep the systems running reliably.
• Ability to work within a highly technical motivated team, and build on each other’s ideas in a collaborative way.
• An eagerness to learn new technologies.
• Strong organizational and communication skills along with the ability to adapt to changing circumstances as well as clarify information or instructions relevant to their job.
• Ability to stay focused, methodical thinker and possesses a high attention to detail.
• Effectively gathers information and understands customer needs to achieve resolution.

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