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Customer Service Representative

PUB317691

Description Apply now

About this role

Understand customers needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies;
Provide a high level of customer service as outlined within the agreed quality standards;
Remain professional at all times – positively influence the customers perception of emovis;
Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets;
Positively contribute to the development of policy and process through effective feedback and communication;
Comply to all Health and Safety and other regulations and highlight any issues as appropriate;
Work with a high degree of personal integrity, treating others with respect to promote a professional working environment;
Perform other work as required and assigned;
Contribute to overall department targets through achievement of Key Performance Indicators (KPIs);
Registering new accounts;
Administration of existing accounts (i.e. add vehicle, change of address);
Process payments over the phone;
Set recurring payments (e.g. direct debit) over the phone.

School leaving certificate or equivalent;
Previous customer service/call centre experience desirable;
Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers;
Should be skilled in basic IT skills including Microsoft Office;
Ability to multi-task and with problem solving abilities;
Fluent English and Arabic essential.

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

Your consultant, Elaine Nina S Gregorio is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB317691

Elaine Nina S Gregorio
Brunel Energy Qatar Doha
e.gregorio@brunel.net

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