Configuration Manager

As the Configuration Manager your role will involve creation, development and maintenance of configuration and management plans, processes, procedures, templates and support materials. The role will support the development and maintenance of the Configuration Data Model (following the ServiceNow CSDM) and corresponding Configuration Item (CI) Classes and Lifecycles.

Additionally, the Configuration Manager will be responsible for providing commitment to customer-service and analytical approach to problem solving for the adoption of monitoring practices across the organisation.

Leaderships skills through working at senior/management level to date will bring at least 2-5 years of ITIL Configuration Management/ Asset Management administration within complex, medium or large IT environment.

• Define configuration management processes that provide control, improve visibility and monitor the health of CIs• Establish and maintain processes, conventions and working practices for maintaining CIs in a desired, consistent state
• Support the development and reporting of metrics and KPIs for process performance, accuracy & health• Actively promote the goals and objectives of the configuration management processes and the essential role of the CMDB
• Monitor the quality of both manual CMDB updates and automatic inflows from integrated data sources• Review critical incidents, resolution and response for CMDB related issues
• Review failed changes due to CMDB related issues• Perform operational activities as defined by Configuration Management policies and procedures
• Identify Service Improvement opportunities• Demonstrated commitment to customer-service, continual improvement and ethical business practices
• Excellent communication and interpersonal skills• Analytical approach to problem solving combined with the ability to understand complex technical situations

Our client has ensured market rate for this opportunity.

Brunel provide dedicated contractor support through the engagement and assignment life cycle. Additional consultation during and after your assignment for market opportunity within the Brunel network.